Your Statutory rights are not affected by any of the following store policies.
Ordering Online
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.
Return / Refund Policy
All orders must be fully paid for production to begin or to be pulled from stock. Charge card orders will be charged upon receipt. If items are in stock shipment is normally 5-7 days. Custom or to-build orders are typically 2-4 weeks. Once production has begun a 25% re-stocking fee may apply to cancelled orders. All products to be returned must be in new condition and carefully repackaged in their original packing. Every item we sell is carefully inspected before it is shipped, all shipments are fully insured. Please inspect all shipments upon receipt. It is buyer’s responsibility to report damages to shipping company.
Delivery Information
Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.
